Rutherford Cross is working in partnership with HEINEKEN UK to identify and engage a high calibre Credit Risk Controller to undertake a key role within its newly created Credit Risk team for Star Pubs & Bars. Working for one of the world's most instantly recognisable brands, in this role you will be responsible for managing the day to day operations and decisions relating to a portfolio of low and medium risk customers.

Reporting to the Credit Risk Manager, this role supports RODs and BDMs in order to achieve agreed performance objectives, KPI's and service levels, financial and customer experience (including ongoing customer experience scorecard results relating to Star Pubs and Bars).

Key Responsibilities

• On Time in Full delivery of team objectives for Star Pubs & Bars Credit Risk team
• Effective management of the risk profile in line with KPI's of a low to medium risk accounts receivable ledger of circa £0.5m
• Credit approval limits of up to £10,000
• Delivery of successful remedial customer action plans for your assigned portfolio of low and medium risk debt in a timely manner achieving agreed performance objectives (including maximising cash collection & minimising bad debts), KPI's and service levels
• Proactive response to exception and compliance reporting, ensuring there is clear understanding of accountability to deliver targets
• Ensure compliance with the policy and process framework
• Conduct, action oriented, monthly business area reviews with Star Pubs and Bars Business Development Managers, carrying out all assigned actions in a timely and diligent manner - including execute all HeiCash collection strategies are executed OTIF

Candidate requirements

• CICM qualified/part qualified
• Experience at a credit controller/collector level, preferably in a licensed and tenanted estate or large FMCG environment
• Excellent technical and commercial acumen
• Strong and current understanding of company credit risk policies
• Proven track record of delivery of objectives and KPI's
• Ability to understand and interpret business needs
• Strong negotiation skills with the ability to achieve a win/win
• Strong customer service ethic
• Ability to handle difficult and challenging conversations in a professional and positive manner
• Evidence of business partnering to medium management level stakeholders
• Strong appetite for continuous improvement with ability to evidence ownership and delivery of improvement initiatives
• Ability to interpret customer's financial statements (balance sheet, p&l & cashflow)
• Ability to perform complex customer account reconciliations
• Ability to use excel spreadsheets
• ERP (preferably SAP) proficient
• Use of auto credit risk management tool

What's on Offer

The position offers an attractive basic salary of £24,000 - £27,000 + generous benefits package including bonus, flexible working hours, private medical cover, 35 days annual holiday, double matched pension (5:10) and monthly product allowance.

For a full role profile or to register your interest, please contact our recruitment partner Daryl Harper at Rutherford Cross on [email protected] or call 0131 603 8111.